Privacy Policy

At Gembet SGD, we value your privacy and are committed to keeping your personal data safe. This Privacy Policy describes the personal information we collect, how we use it, who we may share it with, and the measures we take to protect it. It also sets out your rights and how to reach us if you have any questions about your data.

By registering an account or using our website, you consent to the handling of your data as outlined in this Privacy Policy. If you do not consent, please refrain from using our services.

1. Who We Are

Gembet SGD is owned and operated by Grand Complications N.V., a company registered in Curaçao under registration number 164198, whose registered address is Zuikertuintjeweg Z/N, Zuikertuin Tower, Willemstad, Curaçao.

Payment processing is carried out by our subsidiary, Rockman Enterprises Limited, registered in Cyprus under registration number HE 381928, whose registered address is 20 Stasikratous, Cramvis Building, Office 203, Nicosia 1065, Cyprus.

2. Information We Collect

To provide a safe and smooth gaming experience, we may collect the following types of information:

Personal Details: Your full name, date of birth, gender, nationality, and residential address.

Contact Information: Your email address, mobile number, and messaging app details, such as Telegram or WhatsApp.

Account Information: Your username, password, account settings, and VIP status.

Identity Verification Documents: Copies of your government-issued ID, proof of address, selfies, or any other documents required for our Know Your Customer (KYC) checks.

Financial and Payment Data: Your bank account details, PayNow details, crypto wallet addresses, transaction records, and full deposit and withdrawal history.

Gaming Activity: Your betting history, game logs, wins and losses, bonuses claimed, and turnover rebates.

Technical Information: Your IP address, device and browser type, operating system, location data, and login times.

Communication Records: Messages, emails, live chat transcripts, and call recordings from any contact you have with our support team.

3. How We Collect Your Information

We collect your information through the following means:

Directly From You: When you register, verify your account, make a deposit or withdrawal, claim a promotion, or contact our support team.

Automatically: Through cookies and similar technologies while you browse our website or use our services.

From Third Parties: From payment providers, identity verification services, fraud prevention partners, and publicly available sources, where permitted by law.

4. How We Use Your Information

We use your personal information to:

Operate Your Account: Set up, manage, and maintain your Gembet SGD account.

Confirm Your Identity: Verify who you are and your age, and make sure you are legally eligible to use our services.

Handle Payments: Process your deposits, withdrawals, bonuses, and rebates.

Support You: Respond to your enquiries, handle your requests, and resolve any complaints.

Protect You: Identify and prevent fraud, money laundering, account misuse, and other unlawful activity.

Comply With the Law: Fulfil our licensing, anti-money laundering (AML), and other legal obligations.

Encourage Responsible Gaming: Monitor gaming activity, enforce account limits, and act on self-exclusion requests.

Enhance Our Services: Understand how you use our website so we can keep improving our games, features, and overall experience.

Send You Offers: Share promotions, bonuses, and news with you, but only if you have given your consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to keep our website functioning properly, remember your preferences, secure your account, and understand how our services are used.

Essential Cookies: Required for the website to operate, for example to keep you logged in.

Performance Cookies: Help us understand how the website is used so we can improve it.

Functional Cookies: Store your settings, such as your preferred language and currency.

Marketing Cookies: Enable us to show you relevant promotions and track the performance of our campaigns.

You can control or disable cookies through your browser settings. Please be aware that turning off certain cookies may affect how our website works for you.

6. Who We Share Your Information With

We do not sell your personal information. We share it with third parties only where necessary to deliver our services, protect our players, or meet legal requirements.

These third parties may include:

Payment Providers: To process deposits, withdrawals, and other transactions.

Game Providers: To provide our games and maintain accurate gaming records.

Verification and Fraud Prevention Partners: To verify your identity, conduct security checks, and help identify suspicious activity.

Affiliated Companies: Other companies within our corporate group that assist in providing and managing our services.

Regulators and Authorities: Where required by law, court order, or our licensing obligations.

Professional Advisors: Including auditors, lawyers, and consultants, all of whom are bound by strict confidentiality obligations.

Every third party we work with must safeguard your information and use it only for the purposes we specify.

7. International Data Transfers

As we operate in several countries, your personal information may be transferred to or stored outside Singapore. When this occurs, we take appropriate steps to ensure your information remains protected in accordance with this Privacy Policy and applicable data protection laws, wherever it is held.

8. How We Protect Your Information

Safeguarding your personal information is a top priority for us. Our security measures include:

Encryption: Industry-standard SSL encryption protects data transmitted between your device and our servers.

Secure Payments: We partner with PCI DSS-compliant payment processors to keep your payment details secure.

Restricted Access: Only authorised staff who need your information to perform their duties are given access to it.

Account Protection: Features such as Gembet Authenticator provide an extra layer of security for your account.

Ongoing Monitoring: We regularly monitor and review our systems to detect and respond to suspicious activity.

9. How Long We Keep Your Information

We keep your personal information only for as long as necessary to operate your account and meet our legal, regulatory, and Anti-Money Laundering (AML) obligations. If you close your account, we may still be legally required to retain certain records for a set period. Once that period has ended and the data is no longer required, we permanently delete or securely anonymise it.

10. Your Rights

You have rights regarding the personal information we hold about you. Depending on the applicable laws, you may ask us to:

Provide Access: Give you a copy of the personal information we hold about you.

Correct Your Data: Update or amend any information that is inaccurate or incomplete.

Delete Your Data: Erase your information, subject to our legal obligations.

Stop Marketing: Cease sending you marketing communications at any time.

Restrict Our Use: Limit or stop our use of your information in certain circumstances.

To make a request, simply contact our support team. We may need to verify your identity before acting on your request.

11. Marketing Communications

We’d like to keep you informed about our latest promotions and bonuses, but only if you want to receive them. You can choose whether to receive marketing messages when you register, and you can change your preferences at any time in your account settings or by clicking the unsubscribe link in our emails.

Even if you opt out of marketing, we may still contact you about important matters concerning your account, your transactions, or changes to our policies.

12. Protection of Minors

Our services are intended only for players aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has opened an account, we will close it immediately and delete their information, unless the law requires us to retain it.

13. Links to Other Websites

Our website may contain links to third-party websites, such as game providers, payment services, or social media platforms. As we have no control over these websites, we are not responsible for their privacy practices. We recommend reading their privacy policies before providing them with any information.

14. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last Updated” date, so we encourage you to check back regularly. By continuing to use our services after an update, you agree to the revised Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, we’re always glad to help. You can contact us anytime via 24/7 Live Chat, Email, Telegram, or WhatsApp.